FAQs - Thuma Order Status, Returns, & Support | Thuma | Thuma

Classic Bed

What are the dimensions of the Classic Bed Frame?

How much space is under the Classic Bed?

How tall is the Classic Bed?

How long does it take to set-up/breakdown the Classic Bed?

Do I need a box spring?

What color is the Classic Bed?

What is The Pillowboard?

What is the Classic Headboard?

How do I choose between the Pillowboard and the Classic Headboard?

Can I purchase the Classic Bed without the Pillowboard or the Classic Headboard?

Does the Pillowboard have to go up against the wall? What about the Classic Headboard?

How strong is the Classic Bed?

Does the Classic Bed work with my mattress?

Will the Classic Underbed Drawers match the Classic Bed in color?

What size mattresses work with the Classic Bed?

Is the Classic Bed GREENGUARD Gold certified?

How far into the Classic Bed does the mattress sit?

What is the difference between the Classic Bed and the Classic Daybed?

Where is the Classic Bed made?

Will the Classic Headboard match the Classic Bed in color?

Signature Bed

How strong is the Signature Bed?

Where is the Signature Bed made?

How long does it take to assemble and disassemble the Signature Bed?

What’s the difference between the Signature Bed, Essential Bed, and Classic Bed?

Will the Signature Bed work with my mattress?

What are the dimensions of the Signature Bed?

Essential Bed

Where is the Essential Bed made?

Is the Essential Bed GREENGUARD Gold certified?

What are the dimensions of the Essential Bed?

How tall is the Essential Bed?

How long does it take to assemble and disassemble the Essential Bed?

Do I need a box spring?

What color is the Essential Bed?

How strong is the Essential Bed?

What’s the difference between the Essential Bed and the Classic Bed?

Will the Essential Bed work with my mattress?

Does the Essential Bed work with the Pillowboard?

Classic Daybed

What is the difference between the Classic Bed and Classic Daybed?

What are the dimensions of the Classic Daybed?

How much space is under Classic Daybed?

How tall is the Classic Daybed?

How long does it take to set-up/breakdown the Classic Daybed?

Do I need a box spring?

What color is the Classic Daybed?

What is the Pillowboard?

How strong is the Classic Daybed?

Does the Classic Daybed work with my mattress?

Will the Classic Underbed Drawer match the Classic Daybed in color?

What size mattress works with the Classic Daybed?

Is the Classic Daybed GREENGUARD Gold certified?

How far into the Classic Daybed does the mattress sit?

Where is the Classic Daybed made?

How do I care for the Classic Daybed?

Signature Sectional

How long does it take to set up the Signature Sectional?

How do I care for the Signature Sectional?

What are the box dimensions of each module of the Signature Sectional? Will boxes fit up stairs and through hallways?

How many module types does the Signature Sectional have? How many predesigned configurations is it available in?

What’s the difference between the Essential Sectional and Signature Sectional?

Which configuration of the Signature Sectional do I choose?

Where is the Signature Sectional made?

Which of your products are covered by a warranty?

How does the Signature Sectional ship?

What is scheduled in-home delivery? Which products can be delivered with this service?

Essential Sectional

How long does it take to set up the Essential Sectional?

How do I care for the Essential Sectional?

What are the box dimensions of each module of the Essential Sectional? Will boxes fit up stairs and through hallways?

How many module types does the Essential Sectional have? How many predesigned configurations is it available in?

What’s the difference between the Essential Sectional and Signature Sectional?

Which configuration of the Essential Sectional do I choose?

Where is the Essential Sectional made?

How does the Essential Sectional ship?

What is scheduled in-home delivery? Which products can be delivered with this service?

Nest Dresser

How long does it take to set-up the Nest Dresser?

How many configurations can I make with the Nest Dresser?

Is the Nest Dresser compatible with the Nest Shelf?

What color is the Nest Dresser?

Where is the Nest Dresser made?

What are the dimensions of the Nest Dresser?

What are the dimensions of the Nest Dresser drawer?

Can I purchase single Drawers for the Nest Dresser?

Is the Nest Dresser GREENGUARD Gold certified?

How do I care for the Nest Dresser?

Nest Credenza

How long does it take to set up the Nest Credenza?

How many configurations can I make with the Nest Credenza?

Is the Nest Credenza compatible with the Nest Shelf and the Nest Drawer?

What color is the Nest Credenza?

Where is the Nest Credenza made?

What are the dimensions of the Nest Credenza?

Can I purchase single Drawers and Shelves for the Nest Credenza?

Is the Nest Credenza GREENGUARD Gold certified?

How do I care for the Nest Credenza?

Nest Shelf

How long does it take to set up Nest Shelf?

What are the dimensions of Nest Shelf?

How does the Nest Shelf ship?

What is the difference between the Nest Base Shelf and the Nest Stacking Shelf?

How do I stack shelves?

Is the Nest Shelf compatible with the Nest Dresser?

What kind of storage configurations can I build with the Nest Shelf?

Is the Nest Shelf GREENGUARD Gold certified?

What is the weight limit for placing an item on top of The Storage System?

Nest Shelving

How long does it take to set up the Nest Shelving?

How many configurations can I make with the Nest Shelving?

Is the Nest Shelving compatible with the Nest Shelf and the Nest Drawer?

What color is the Nest Shelving?

Where is the Nest Shelving made?

What are the dimensions of the Nest Shelving?

Can I purchase single shelves for the Nest Shelving?

Is the Nest Shelving GREENGUARD Gold certified?

How do I care for the Nest Shelving?

Pillar Bookshelf

How long does it take to set-up the Pillar Bookshelf?

How many configurations can I make with the Pillar Bookshelf?

What color is the Pillar Bookshelf?

Where is the Pillar Bookshelf made?

What are the dimensions of the Pillar Bookshelf shelf?

Does the Pillar Bookshelf have a weight limit?

Is the Pillar Bookshelf GREENGUARD Gold certified?

How do I care for the Pillar Bookshelf?

Classic Headboard

I have the Classic Bed with the Pillowboard. Can I buy the Classic Headboard on its own and will it work with the Classic Bed I have?

How long does it take to switch from the Pillowboard to the Classic Headboard?

Is the Classic Headboard made from the same material as the Classic Bed?

What color is the Classic Headboard?

What tools do I need to assemble the Classic Headboard?

Does the Classic Headboard have to go up against the wall?

What sizes does the Classic Headboard come in?

What are the dimensions of the Classic Headboard?

Is the Classic Headboard the same size as the Pillowboard?

Is the Classic Headboard angled?

Is the Classic Headboard GREENGUARD Gold certified?

How do I care for the Classic Headboard?

Classic Headboard Cushion

How long does it take to set-up the Classic Headboard Cushion?

What sizes does the Classic Headboard Cushion come in?

What type of mattresses is the Classic Headboard Cushion compatible with?

What are the measurements of the Classic Headboard Cushion?

Does the Classic Headboard Cushion attach to the Classic Headboard?

What colors does the Classic Headboard Cushion come in?

Where is the Classic Headboard Cushion made?

Is the Classic Headboard Cushion GREENGUARD Gold certified?

Pillowboard

What is the Pillowboard?

What colors does the Pillowboard come in?

Is the Pillowboard cover removable and washable?

What are the dimensions of the Pillowboard?

Does the Pillowboard attach to the Classic Bed or Essential Bed?

Does the Pillowboard have to go up against the wall?

Is the Pillowboard GREENGUARD Gold certified?

Classic Nightstand

How long does it take to set up the Classic Nightstand?

What color is the Classic Nightstand?

Where is the Classic Nightstand made?

What are the dimensions of the Classic Nightstand?

What are the interior dimensions of the Classic Nightstand drawer?

How deep is the Classic Nightstand's top tray?

What are the dimensions of the Classic Nightstand's open air space?

Is the Classic Nightstand GREENGUARD Gold certified?

What is the Drawer Stop? How do I use it?

How do I care for the Classic Nightstand?

What is the difference between the Classic Nightstand and the Nest Nightstand?

Nest Nightstand Open

How long does it take to set up the Nest Nightstand Open?

Is the Nest Nightstand Open compatible with Nest Shelf and Nest Drawer?

What color is the Nest Nightstand Open?

What are the dimensions of the Nest Nightstand Open?

Is the Nest Nightstand Open GREENGUARD Gold certified?

How do I care for the Nest Nightstand Open?

Classic Dog Bed

What are the dimensions of the Classic Dog Bed?

What size dog bed should I purchase?

How do I clean and care for the Classic Dog Bed?

Is the Classic Dog Bed made from the same materials as the Classic Bed?

Can I change the cushion cover of the Classic Dog Bed?

The Nest Nightstand

What is the difference between the Nest Nightstand and the 2x1 configuration of the Nest Dresser?

How long does it take to set up the Nest Nightstand?

Is the Nest Nightstand compatible with the Nest Shelf and the Nest Drawer?

What color is the Nest Nightstand?

What are the dimensions of the Nest Nightstand?

Is the Nest Nightstand GREENGUARD Gold certified?

How do I care for the Nest Nightstand?

Pedestal Side Table

How long does it take to set-up the Pedestal Side Table?

What color is the Pedestal Side Table?

Where is the Pedestal Side Table made?

What are the dimensions of the Pedestal Side Table?

Is the Pedestal Side Table GREENGUARD Gold certified?

How do I care for the Pedestal Side Table?

C Side Table

How long does it take to set up the Beam Side Table?

What color is the Beam Side Table?

Where is the Beam Side Table made?

What are the dimensions of the Beam Side Table?

Is the Beam Side Table GREENGUARD Gold certified?

How do I care for the Beam Side Table?

Hybrid Mattress

What size does the Hybrid Mattress come in?

How firm is the Hybrid Mattress?

How does the Hybrid Mattress feel?

What is the Hybrid Mattress made of?

Do I need a box spring with the Hybrid Mattress?

How much does the Hybrid Mattress weigh?

Where is the Hybrid Mattress made?

Is the Hybrid Mattress GREENGUARD Gold certified?

How does the Hybrid Mattress ship?

Can I use the Hybrid Mattress right away?

How do I clean the Hybrid Mattress?

Do I need to flip the Hybrid Mattress?

Can I sleep on the Hybrid Mattress if I have a latex allergy?

What are pocketed coils?

Marbled Wool Rug

How long does it take to set-up the Marbled Wool Rug?

How do I care for the Marbled Wool Rug?

What color is the Marbled Wool Rug?

What material is the Marbled Wool Rug?

Where is the Marbled Wool Rug made?

How is the Marbled Wool Rug made?

What are the dimensions of the Marbled Wool Rug?

Do I need a rug pad?

Does the Marbled Wool Rug shed?

How does the Marbled Wool Rug ship?

How thick is the Marbled Wool Rug?

Ribbed Wool Rug

How do I care for the Ribbed Wool Rug?

What color is the Ribbed Wool Rug?

What material is the Ribbed Wool Rug?

Where is the Ribbed Wool Rug made?

How is the Ribbed Wool Rug made?

What are the dimensions of the Ribbed Wool Rug and which size should I choose?

Do I need a rug pad?

Does the Ribbed Wool Rug shed?

How does the Ribbed Wool Rug ship?

How thick is the Ribbed Wool Rug?

When should I choose Unlimited White Glove Delivery instead of standard shipping?

Paneled Wool Rug

How do I care for the Paneled Wool Rug?

What color is the Paneled Wool Rug?

What material is the Paneled Wool Rug?

Where is the Paneled Wool Rug made?

How is the Paneled Wool Rug made?

What are the dimensions of the Paneled Wool Rug?

Do I need a rug pad?

Does the Paneled Wool Rug shed?

How does the Paneled Wool Rug ship?

How thick is the Paneled Wool Rug?

When should I choose Unlimited White Glove Delivery instead of standard shipping?

Speckled Flatweave Wool Rug

How do I care for the Speckled Flatweave Wool Rug?

What material is the Speckled Flatweave Wool Rug?

How is the Speckled Flatweave Wool Rug made?

Do I need a rug pad?

How does the Speckled Flatweave Wool Rug ship?

How thick is the Speckled Flatweave Wool Rug?

When should I choose Unlimited White Glove Delivery instead of standard shipping?

Pebbled Wool Jute Rug

How do I care for the Pebbled Wool Jute Rug?

What material is the Pebbled Wool Jute Rug?

How is the Pebbled Wool Jute Rug made?

Do I need a rug pad?

Does the Pebbled Wool Jute Rug shed?

How does the Pebbled Wool Jute Rug ship?

How thick is the Pebbled Wool Jute Rug?

When should I choose Unlimited White Glove Delivery instead of standard shipping?

Felt Sleeve

How long does it take to set up the Felt Bed Sleeve?

What color is the Felt Bed Sleeve?

Is there a weight limit for the Felt Bed Sleeve?

Where is the Felt Bed Sleeve made?

What are the dimensions of the Felt Bed Sleeve? What are the dimensions of the pocket?

What size of laptop can the Felt Bed Sleeve hold?

Is the Felt Bed Sleeve washable?

Can the Felt Bed Sleeve work with any bed frame?

What size mattresses work with the Felt Bed Sleeve?

Classic Bedside Tray

What color is the Classic Bedside Tray?

What is the Classic Bedside Tray made of?

Does the Classic Bedside Tray work with any bed frame?

How long does it take to set up the Classic Bedside Tray?

How does the Classic Bedside Tray connect to the Classic Bed?

How strong is the Classic Bedside Tray?

How do I clean the Classic Bedside Tray?

What are the dimensions of the Classic Bedside Tray?

Where is the Classic Bedside Tray made?

Is the Classic Bedside Tray GREENGUARD Gold certified?

Felt Tops

What are Felt Tops made from?

Which products fit with Felt Tops?

Will there be Felt Tops for more products in the future?

How do I care for Felt Tops?

Felt Liners

What are Felt Liners made from?

Which products fit with Felt Liners?

Will there be Felt Liners for more products in the future?

How do I care for Felt Liners?

Bedding

Where is the Bedding Collection made?

Is the Bedding Collection hypoallergenic?

What materials are used for the Bedding Collections?

What materials are used for the Down Alternative Duvet Insert?

What materials are used for the Down Alternative Pillow Insert?

Is the Bedding Collection OEKO-TEX® Class 2 certified?

What colors does the Bedding Collection come in?

What’s the difference between the Linen, Cotton Percale, and Cocoon Cotton Bedding Collections? How do I choose?

How do I care for the Bedding Collection?

What’s included in the Complete Bedding Set?

What’s included in the Duvet Cover Set?

What’s included in the Linen Box Quilt Set?

What’s included in the Cocoon Cotton Quilt Set?

What’s included in the Cocoon Cotton Duvet Cover Set?

What’s included in the Sheet Set?

What dimensions are the Sheet Sets?

What is the thread count for Sheet Sets?

What materials are used for the Cocoon Cotton Collection?

Is the Cocoon Cotton Collection OEKO-TEX® Class 2 certified?

Spa Collection

How do I care for The Spa Collection?

Where is The Spa Collection made?

What colors does The Spa Collection come in?

What materials are used for The Spa Collection?

Is The Spa Collection OEKO-TEX® Class 2 certified?

What’s included in the Turkish Cotton Towel Bundle?

Classic Underbed Drawer

What finishes are offered for the Classic Underbed Drawers? Will they match the Classic Bed?

How do you assemble and attach the Classic Underbed Drawers?

What are the dimensions of the Classic Underbed Drawer?

Is the Classic Underbed Drawer larger than the Underbed Storage Bin?

How many Classic Underbed Drawers can I fit under the Classic Bed?

Is the Classic Underbed Drawer GREENGUARD Gold certified?

Felt Underbed Bin

What color is the Felt Underbed Bin?

What materials are used in making the Felt Underbed Bin?

What are the dimensions of the Felt Underbed Bin?

How do I clean the Felt Underbed Bin?

Where is the Felt Underbed Bin made?

Felt Bins

What color are the Felt Bins?

What materials are used in making the Felt Bins?

What are the dimensions of the Felt Bins?

How do I clean the Felt Bins?

Gift Card

How do I send the Gift Card?

What type of gift cards do you offer?

Do both the buyer and recipient of the Gift Card receive a confirmation email?

Can I purchase the Gift Card using Affirm?

Can you use the Gift Card and PayPal or Affirm?

Can you return the Gift Card?

If you return the item bought with the Gift Card, how does the refund work?

What is the Gift Card valid for?

Can you enter a custom amount for the Gift Card?

How do I redeem the Gift Card?

Does the Gift Card expire?

What happens if the recipient accidentally deletes the email with the information for the Gift Card?

Can you leave a personalized message with the Gift Card?

Shipping and Delivery

How long does shipping take?

Where does Thuma ship? Does Thuma ship internationally?

If my order is shipping to Canada, do I have to pay duties?

Can I schedule my shipment?

Can I schedule the delivery of my order?

What does Scheduled White Glove Delivery include and how does it work?

How does the Classic Bed ship?

How does the Essential Bed ship?

How does the Signature Bed ship?

I don't have all boxes for the Classic Bed. Am I missing something?

What are the box dimensions and weight of the Classic Bed?

How does the Nest Dresser ship?

How does the Marbled Wool Rug ship?

How does the Hybrid Mattress ship?

My product arrived damaged. What should I do?

Ordering, Returns, and Support

What can the $100 new customer credit be used toward?

Who is eligible for the $100 new customer credit?

Why does Thuma cost so much less than other high-quality bedroom furniture?

Do you have any discounts or holiday sales?

Does Thuma offer financing options?

What is Thuma's return policy?

Which of your products are covered by a warranty?

Does Thuma offer phone support?

I want to return a product and I paid for Scheduled White Glove Delivery. Will I be refunded the Scheduled White Glove Delivery fee?

What does Scheduled White Glove Delivery include and how does it work?

When should I choose Unlimited White Glove Delivery instead of standard shipping?

Still need help?

Sustainability

What does Thuma do for the environment?

What does GREENGUARD Gold certified mean?

Which Thuma products are GREENGUARD Gold certified?

Does the Classic Bed release VOCs? What are VOCs? Are they covered by the GREENGUARD Gold certification?

The Brand

Where does the name Thuma come from?

What will Thuma make next?